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Our Policy

We try to make the best service to our customers. Normally, when receiving your request, we will proceed your reservation and reply back within twenty four hours.

Please be advised that your credit card will be charged approximately 7 days prior to your check-in date (may be less, depends on your check-in date). You can advise us if you would like your credit card to be charged earlier than our mentioned period.

Payment can be made by using our high secure online payment or you may be able to print out our credit card charge form, complete the copy and fax to us at (66 2) 804-5858.

The payment will appear on your credit card statement under the name "THAIEPAY".


Cancellation Policy

Cancellation has to be made more than 5 working days :

  • If notification of cancellation is made 5 working days or more than 5 working days prior to your check-in date, there will be NO CANCELLATION CHARGE. If cancellation is made after the credit card has been charged, money will be refunded back to your credit card account. If the refund has been made within 7 days after your card has been charged, full amount of money will be refunded back to your credit card account. But if the refund has been made more than 7 days after your card has been charge, the money will be refunded to your credit card account, less 300 Baht credit card refunded fee.

  • If notification of cancellation is made less than 5 working days prior to your check-in date, there will be cancellation charge for the amount of one night room rate of the confirmed hotel or otherwise stated, the rest of the money will be refunded back to your credit card account (If any), less 300 Baht credit card refunded fee if the refund has been made more than 7 days after the card has been charged.

  • NO SHOW on check-in date will cause cancellation charge for the amount of one night room rate of the confirmed hotel, except otherwise stated.

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Tel +(66)2-8045400
Fax +(66)2-8045858
E-mail contact@thaihotelsonline.com

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